![]() Make the most of your valuable time without a wait to visit with our friendly staff! Online Appointment Booking- members can request an in-branch appointment online using this quick, simple form.Last year also introduced few services that deserve special mention because of your response. ![]() In addition, we have enhanced our Risk and Fraud Management Programs. Safety and Security Protocols - we completed a credit union wide physical Security Analysis for all our facilities.SECNY University- we have expanded our staff training programs and have developed additional product knowledge, member experience and leadership training modules.A potential fifth branch in this network is also in discussion for the 2023-2024 academic year. Your credit union continues to invest in our schools and our communities. Our 4th student-run branch location opening at Solvay High School- joining our existing student branch network alongside Onondaga Central, LaFayette and Jordan-Elbridge.No Closing Cost Mortgages- introduced to provide members with alternative financing options and reduce costs.Have it mailed to your home or pick it up at our Onondaga Hill office- the choice is yours! Don’t want to wait for a new card? Contact us and we can have one made instantly during weekday business hours. Instant Issue Debit Cards- this service has been overwhelmingly popular and well-received by our members.This allows us to provide you the latest in financial service including: New systems and payment platforms have been implemented to achieve the next level of technology. We have worked through all of these and expect to open in the second quarter of 2023. The Fairmount Branch is almost here! This project has experienced delays due to supply chain issues, labor shortages and regulatory requirements. This segment of the credit union has seen steady growth and experienced the most demand for additional products. We have expanded the number of mortgage loan officers and mortgage service options. Our Mortgage Services Center is expected to relocate from our Baldwinsville office to its new home in Fairmount in March and be fully operational in April. This will provide you with expedited service and response to requests. We will be integrating our back office operations within the same space. They will also provide follow-up and outreach to our members. The Center will handle incoming calls along with correspondence via email and other online applications. Our newly renovated and expanded contact center in Fairmount is complete. Everyday life now requires them, so we will continue to engage our members to increase usage and awareness of these convenient services. When you elect to use our eStatement service, you receive a reminder that your statement may be viewed electronically within Online Banking. By the end of 2022, 59% of our members used our Online Banking service called Corillian, 67% of our members have a checking account, 65% of our members have our debit card and 41% of our members receive eStatements. We've created, enhanced and continue to pursue offering financial services using technology solutions that have transformed your credit union into a national leader.ĭemand for technology remains strong. Your credit union provides all the services you need to take care of your financial needs from your computer, tablet, smartphone or just a simple call to the credit union. Emerging from previous pandemic challenges, we intentionally set out to assess our environment and work strategically to exceed expectations.Īs we navigate 2023, SECNY continues to offer stability, responsible financial management, accountability, value, and a sense of family we all deserve. 2022 brought us all together in new ways.
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